Returns and exchanges
What is Isdream’ s return policy?
If you are not completely satisfied with your ISDREAM products you may send them back to us within 30 days of purchase for a full refund or store credit, minus the shipping charges. To initiate a return, please complete our Contact Us form here.Product return must be initiated within 30 days of purchase. For a refund, approximately 60% or more of the product must be remaining in the original container. If you do not include your order number on your return, we may be unable to process your return.Customers are responsible for the cost of return shipping. We only process returns for products purchased at www.isdream.co.uk. Securely wrap your return. ISDREAM is not responsible for returned items lost and/or broken in transit
What if my products arrives damaged, broken or spilled?
If your ISDREAM product/order arrives broken or damaged, or having spilled, please complete our Contact Us form here with your Order and a photo of the product(s) that were damaged, and we will have a replacement shipped out to you right away.